We'll sort it out.
Nothing is deleted. TimeWell Free keeps tracking, so your history keeps growing, timed habits keep counting in the background and your widget layout is kept. Check-in habits past Free's one can't be ticked, but their past check-ins stay saved. Pro brings it all back, and export to CSV is free in every plan.
Make sure you're signing in with the email you paid with. Your account page shows which email owns the licence.
Sign an old PC out from your account page. The slot frees up immediately.
Email us. We can move the licence to the right address.
Tell us what went wrong and we'll make it right. A refunded licence stops unlocking Pro, and TimeWell carries on as TimeWell Free. The post cashback is separate: the whole purchase goes back to the way you paid, and you keep Pro.
A code from a friend's link goes with a checkout on this site. Buying from inside the app? Type the code at checkout. If it didn't take, write to us with the code and your order ID.
What does TimeWell track?
How long each app and website is in front of you, how often you pick up your PC, and how many notifications each app sends. Reading and watching count too, even when you don't touch anything. When you step away and your screen turns off or locks, the quiet time before it is left out.
Is TimeWell free?
Yes, to download and to keep. The first 7 days have everything, with no account and no card. After that, TimeWell Free keeps tracking for good, with today and the 7 days before, one habit of your choice, the focus timer in the app and a small Screen Time widget. TimeWell Pro opens the rest with one payment: no subscription, and no trial that turns into a charge.
What happens when the 7 days end?
Nothing you've recorded is deleted, and tracking carries on. Older history stays saved and keeps growing, and Pro shows it again whenever you buy it. Timed habits, the ones TimeWell counts from an app or website, keep counting in the background. Check-in habits past Free's one can't be ticked in Free, but their past check-ins stay saved, and Pro brings them back. Export to CSV is free in every plan.
What does Pro cost?
One payment for up to 2 PCs, with every future update. The price climbs as it sells: $5.90 for the first 100 customers, then $9.99 for the next 100, then $12.98.
Does anything leave my PC?
Your activity never does: it stays in a small database in your own user folder, and Export to CSV writes it to a folder on your PC. What goes over the internet is only what selling and unlocking need: your sign-in and the licence check, once you sign in; the price on offer; and once, to register the trial, one-way hashes of your PC's ID and of your Windows user on it, so reinstalling doesn't start the trial again. Never your activity, app names or websites.